3. Sensitive information

Allergy and health-related information, and religious dietary requirements, may constitute special care-required personal information under the APPI (special category data under the GDPR). We collect it only with your consent, including consent confirmed through your Booking Partner, and use it solely to prepare a safe meal and experience.

4. How we use your information

5. Disclosure to third parties

We do not disclose your personal information to third parties without your consent, except where required by law, where necessary to protect life, health or property and your consent is difficult to obtain, or as otherwise permitted by the APPI. We share booking information with your Booking Partner to the extent necessary to arrange and settle your booking.

6. Service providers

We may entrust the handling of personal information, to the extent necessary, to the following parties, and we supervise them appropriately:

7. International transfers

We use cloud services such as those of Google LLC (United States) for email and data storage, and we may exchange booking information with Booking Partners located outside Japan. When we transfer personal information to a third party in a foreign country, we do so in accordance with the APPI, either by obtaining your consent after informing you of the country, its data protection system and the measures taken by the recipient, or by ensuring the recipient maintains protection equivalent to ours.

8. Photographs and video

We may provide you with photographs or video taken during your experience as a keepsake. We never use images of our guests on our website, social media, advertising or other promotional materials. Any exception would require your prior written consent.

9. Security

10. Retention

We keep personal information only as long as needed for the purposes above or as required by law, and then delete or anonymize it. Allergy and other sensitive information is, as a rule, deleted within three months after your experience.

11. Your rights

You or your representative may request notification of the purposes of use, access, correction, addition or deletion, suspension of use or erasure, cessation of third-party disclosure, or disclosure of records of third-party provision. We will respond without delay after verifying your identity. Please contact us at the address in Section 1. No fee is charged.

12. Cookies and analytics

Our website may use cookies and analytics tools such as Google Analytics to understand how the site is used. These do not identify you personally. You can disable cookies in your browser settings.

13. Children

We collect the personal information of minors only from a parent or guardian, or from a Booking Partner acting with the parent's or guardian's consent.

14. Guests in the EEA and the UK (GDPR)

If the GDPR applies to you, TEAL LLC is the controller of your personal data. We process your data on the basis of performance of a contract (bookings and the experience), your explicit consent (allergies and religious dietary requirements), our legitimate interests (service improvement and security) and legal obligations. In addition to the rights in Section 11, you have the right to data portability, to object to processing, to withdraw consent at any time without affecting prior processing, and to lodge a complaint with your local data protection supervisory authority.

15. Changes to this policy

We may update this policy to reflect changes in law or our services. Material changes will be announced on this website.